Reimagining KI Europe’s Website to Support Brand Growth and the Customer Journey

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KI Europe designs, creates, and supplies high-quality furniture to support flexible spaces.

They are a major supplier within a range of sectors, including education, office spaces, and healthcare facilities, in order to create agile environments. As well as supplying products, they work with interior designers and specifiers to create bespoke furniture, with a focus on sustainability. Some of their items are created with 100% post-consumer waste, and they have a huge focus on building products that are fit to last.

KI recognised that their website needed to do more

Their website shouldn’t just be the place to showcase their products.

KI wanted their website to be a digital experience that supported every stage of the customer journey. 

Alongside making sure the website actually reflected their brand, it also needed to support customer education and encourage prospective customers to take the next step.

Our Partnership with KI

KI was in the middle of a rebrand as part of the website build, which means there was a lot of room for collaboration and theme testing to fit how KI wanted to be perceived.

We worked closely with KI’s brochure design team and undertook regular rounds of experimentation with elements and layouts to make sure we were bringing in core elements of the KI brand. 

A key focus with the layouts was making sure that we were educated users.

This meant that even if a user was unaware of KI before clicking onto the site, they could quickly navigate the website to find KI’s array of products and case studies.

We did this through clear calls to action and a really simple site map to make sure that users can quickly find and navigate to the correct page.

To make sure we hit the brief, we needed to spend time with KI, picking their brains on the key bits of information about their products that would help educate the user and show off key elements of their products, like sustainability and customisation. 

From a development perspective, we audited their main navigation page and decided to create a hierarchy of content so that users had an easier journey in navigating core pages across the website.

This also involved removing pages that weren’t contributing to the business’s overall objectives. 

The Aftermath

Since the refresh had been completed, KI has received a lot of positive feedback from their new site, and are happy with the outcome. The site is easier to navigate, all the products have more detailed information, and the content is easier to digest in an easy-to-view format. 

With the rebrand, it’s allowed KI to update the imagery across the site, which has helped achieve a more current look and feel.

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